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​ACCESSIBILITY STATEMENT

This statement was last updated on December 7, 2025.

Monica Ebert Counseling is committed to ensuring that our website, services, and physical/virtual practice environment are accessible to all individuals, including people with disabilities. We work to meet or exceed the requirements of the Americans with Disabilities Act (ADA), Section 504/508 of the Rehabilitation Act, Web Content Accessibility Guidelines (WCAG) 2.1 AA, and applicable North Carolina accessibility standards for professional service providers.
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Our goal is to provide an inclusive, equitable experience for every client, visitor, and community member.

Accessibility adjustments on this site

We have adapted this site in accordance with WCAG 2.1 AA guidelines. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also:

  • Used the Accessibility Wizard to find and fix potential accessibility issues

  • Set the language of the site 

  • Set the content order of the site’s pages

  • Defined clear heading structures on all of the site’s pages

  • Added alternative text to images

  • Implemented color combinations that meet the required color contrast

  • Reduced the use of motion on the site

  • Ensured all videos, audio, and files on the site are accessible

Our Commitment to Accessibility

  • A website designed with ADA-compliant headings, structure, and readability

  • Compatibility with screen readers and assistive technologies

  • Clear navigation and high-contrast text

  • Accessible contact options for individuals with hearing, vision, or mobility impairments

  • Reasonable accommodations for in-person and telehealth services

  • Compliance with NC accessibility expectations for licensed healthcare providers, including nondiscrimination under N.C.G.S. § 168A (North Carolina Persons with Disabilities Protection Act)

Website Accessibility Standards

Our website aims to meet WCAG 2.1 AA standards by providing:

  • Semantic HTML structure for screen readers

  • Alt-text for images

  • Keyboard-friendly navigation

  • Descriptive link text

  • High-contrast color options

  • Clean, consistent layout

  • Readable text and headings for improved comprehension
     

We regularly evaluate the site to maintain alignment with ADA and WCAG best practices.

Client Communication Accessibility

We offer multiple accessible communication options:

  • Email

  • Phone

  • Secure messaging through our HIPAA-compliant client portal

  • Video telehealth sessions with closed captioning support (if available through the platform)

  • Adapted communication methods upon request
     

We are committed to making reasonable modifications when needed to ensure effective communication for all clients, consistent with Title III of the ADA.

In-Person and Telehealth Accommodations

In-Person Services 

Accommodations may include:

  • Accessible parking

  • Accessible restrooms

  • Barrier-free entryways

  • Flexible scheduling for clients who require additional time or support

  • The option to bring a service animal, as protected under ADA Title III
     

Telehealth Accessibility

For clients using virtual services, we offer:

  • Secure, HIPAA-compliant video platforms

  • Options for clients who need alternative communication formats

  • Support for connecting to telehealth sessions if accessibility obstacles arise

Requests, issues, and suggestions

If you need assistance accessing services, materials, or communication in an alternative format, please let us know. We will make every reasonable effort to accommodate your needs in accordance with:

  • The Americans with Disabilities Act (ADA)

  • The Rehabilitation Act

  • North Carolina Persons with Disabilities Protection Act

  • Professional ethical standards for mental health providers
     

Accessibility is an ongoing effort. We welcome feedback from clients, visitors, and community members on ways we can improve accessibility in our practice or on our website.


f you encounter an accessibility barrier or would like to request a modification, please contact:

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Monica Ebert Counseling
5470 Hudspeth Dairy Rd
Harrisburg, NC
hello@therapywithmec.com
704.765.4665

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We strive to respond to all accessibility concerns within 2 business days.

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